Introduction:

Welcome to SEVEN LOGISTIC LLC (“Company”, “Seven Logistic”, “we”, “our”, “us”). This Privacy Policy explains how we collect, use, share, and protect your personal data, and your corresponding privacy rights. This policy applies to visitors to our website, customers, subscribers, and individuals who access, sign, or view documents via the Seven Logistic platform (including SoftLog).

Summary of key points

• Who this applies to: Website visitors, customers, subscribers, and individuals who sign or view documents or contracts using our platform.
• Roles: Seven Logistic is a data controller for customer accounts and website data, but acts as a data processor for data uploaded by customers (e.g., shipment data, user information, uploaded documents).
• If you’re only signing a contract: Seven Logistic processes your data on behalf of the customer who sent you the contract. That customer is responsible for informing you and meeting their legal obligations.
• What data is collected: Contact details, payment/financial files, contract or document data, technical/device data, and usage data. Some prospect data may come from trusted B2B data providers.
• How data is used: Service delivery (authentication, payment), platform improvement, analytics, customer support, marketing, and sales outreach.
• Your choices and rights: You may refuse some data, manage cookies, opt out of marketing, and exercise EU/UK law rights (correct, access, erase, portability, etc).
• Security: We use technical and organizational safeguards; keep your credentials protected and report suspected breaches quickly.
• International Transfers: Your data may be processed outside the EEA/UK with suitable safeguard measures (e.g., Standard Contractual Clauses).
• Retention: Customer data is retained for up to 6 years post-relationship; prospect data for up to 2 years; data in product as per your contract.
• Third Parties: We share only necessary data with trusted vendors for hosting, payments, communications, etc.
• Cookies: The platform uses cookies, which can be controlled via your browser and our cookie banner, but some features may depend on them.
• Policy Changes: Updates will be posted here; significant changes will be directly notified to customers.

Contact: Questions or requests about this policy or your data should be directed to the contacts below.

Our Role in Your Privacy:

• If you are a customer, subscriber, or website visitor, Seven Logistic acts as the “data controller” for your data relating to your account, billing, and use of our platform and services.
• If you are using our platform only to sign or view a contract or document initiated by a Seven Logistic customer, Seven Logistic acts as a data processor for that customer. Please see “If you’re just signing a contract” below.

Our Responsibilities

• As Data Controller: We control and process your account details, billing data, website analytics, and platform usage data.
• As Data Processor: We process, strictly according to your or your organization’s instructions, any personal data you upload into our system (e.g., your users, signatories, document data).

Your Responsibilities

Read, understand, and make sure you agree with this Privacy Policy.

Review your contract with us if you are a customer for any additional data processing terms.

Only provide us with personal data you have the right to share and authorize us to process as described here.

If You’re Just Signing a Contract via Seven Logistic

When you receive, view, or sign a document via platforms like SoftLog but are not a registered Seven Logistic user, we process your personal data strictly as a processor for our customer (the sender). We process this data solely to deliver our service to them, per their instructions and the law. The customer (sender) is responsible for informing you about our processing and meeting their compliance obligations.

When and How We Collect Data

Seven Logistic collects personal data when you:

Browse our website or product portals

Are identified as a business lead (e.g., from public sources/partners/B2B data vendors)

Request a demo, quote, or consultation

Communicate with us via email, phone, or live chat

Use the Seven Logistic platform or integrations (including SoftLog)

Sign or view documents sent via our platform

Opt in to marketing communications (newsletters/events)

Types of Data We Collect

Contact Details: Name, title, company, physical address, phone number, email.

Financial Data: Payment information (processed via third parties), billing address, purchasing records.

Document/Data Content: Templates, contract fields, uploaded contents, counterparty info (name, email, comments), integration data from third-party systems.

Technical Identifiers: IP address, device/browser type and version, OS, time zone, and approximate geolocation.

Usage Data: Events, feature use, page views, navigation, response times, error logs, session duration, and interaction patterns.

Preferences: Marketing and communications opt-ins/outs, language settings.

How and Why We Use Your Data

• Operating the Service: For authentication, managing accounts, processing payments, and providing primary features.
• Improving Products: For analytics, product testing, research, heat maps, user experience optimization, and survey responses.
• Note: Data you process using any AI features is not used to train general AI models.
• Customer Support: Resolving incidents, providing updates, and support via chat, phone, or email.
• Newsletters & Events: Informing about new features, services, events, and relevant content.
• Sales & Marketing Outreach: Identifying prospects, contacting businesses for demos or offers, and sharing success stories (with consent).
• Legal Bases: We process data in accordance with applicable law, including but not limited to contractual necessity, consent, and legitimate interests.

Your Choices and Rights

• Right to Access & Correction: You can request access and corrections to your data.
• Right to Deletion & Portability: Request deletion or export of your data.
• Marketing Opt-Outs: You may unsubscribe from marketing communications at any time.
• Cookies: Manage cookies via our cookie banner or your browser. Some features may require cookies to function.
• Refusal/Restriction: If you choose not to provide data, some services may be limited or unavailable.

Security

Seven Logistic takes technical, organizational, and administrative measures to protect your personal data. However, no data system is 100% secure. Please keep your passwords and credentials safe and notify us immediately if you believe your account security is compromised.

International Transfers

Your personal data may be processed outside the EEA/UK. If so, we implement appropriate safeguards (such as Standard Contractual Clauses), and transfer risk assessments

Retention

• Customer data: Up to 6 years after end of the business relationship.
• Prospect data: Up to 2 years after last contact.
• Platform/in-product data: Per customer contract.
• Community/event data: Up to 2 years after last interaction or membership ends.

Third parties

• Service Providers: We use trusted vendors for web hosting, payments, communications, analytics, and support. Only necessary information is shared under privacy-protecting contracts.
• Event Sponsors: If you register for an event, we may share your name, role, company, and contact details with sponsors, as permitted by law.

Cookies

Seven Logistic uses cookies and similar technologies for session management, analytics, marketing, and functionality. You can control cookies via your browser or our cookie preference tools, but some features may depend on cookies to function properly.

Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here; significant changes will be communicated via email or direct notice to registered customers.

Contact us

SoftLog legal entity: SEVEN LOGISTIC LLC, str. SW. FILIPA, no. 23, unit 1, Kraków, postcode 31-150

Email: info@softlog.cloud

Phone: +48794031964

Data Protection Officer: [Insert DPO name and contact]

If you have questions, concerns, or requests regarding your personal data, please contact us using the details above. We aim to respond within one week and will inform you if additional time is needed due to complexity or volume of requests.

This policy was last updated on 19 October 2025